Shipping policy

Domestic and International Shipping

We try to ship as quickly as possible. Orders usually go out within 4 days of ordering if all the items are in stock, most times much quicker. If not,it'll be a week delay.

However, during peak times (new releases and holidays) you will need to allow a couple more days for processing. PLEASE NOTE: once your package hits the post office, we CANNOT CONTROL where it goes,however we will give you a tracking number.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We have warwhouse at and China,It will take 30 days to be delivered due to destinations.

Pack up 

Refund / Return Policy

Our Promise to our Valued Customers:

We are committed to being your trusted partner by delivering the high quality products with lowest price, service and convenience you deserve. If you are not fully satisfied with your purchase, we are here to help you with an Exchange, Return or Repair.If you received an item from us that you are not satisfied with, please contact Customer Service via email sylaenshop@gmail.com

Returns

◆ As long as the products don't have man-made damage,we can do the refund for you for any reason in 30 days after you receiving the products. But you need to pay express fee. Our policy lasts 30 days. If 30 days have gone by since you receiving the product, unfortunately we can’t offer you a refund or exchange.

◆ Return for Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please feel free to contact us , we are glad to help. sylaenshop@gmail.com 

◆ Please contact us by email to request a return address before returning.

Email: sylaenshop@gmail.com